Privacy Policy

This Privacy Policy describes Our policies and procedures on the collection, use and disclosure of Your information when You respond to our advertisements and tells You about Your privacy rights and how the law protects You. We use Your Personal Data to contact and support you, as well as to provide and improve the Service.

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Company

Referred to as "the Company," "We," "Us," or "Our" — refers to Tour N' Tell LLC, 2800 Eisenhower Avenue, Suite 220, Alexandria, VA 22314.

Device

Any device that can access the Service such as a computer, cellphone, or digital tablet.

Personal Data

Any information that relates to an identified or identifiable individual.

Service

The advertisement, website, or application operated by the Company.

Service Provider

Any natural or legal person who processes data on behalf of the Company. This includes third-party companies or individuals employed to facilitate, provide, or analyze the Service.

Usage Data

Data collected automatically, either generated by the use of the Service or from the Service infrastructure itself (e.g., the duration of a page visit).

You

The individual accessing or using the Service, or the company or other legal entity on behalf of which such individual is accessing or using the Service.

While using Our Service, We may ask You to provide Us with certain personally identifiable information that can be used to contact or identify You. This may include, but is not limited to:

• First name and last name
• Email address
• Phone number, including a mobile number if You choose to receive text messages (see Section 6)
• Location details such as your address, city, or country
• Any other data such as personal preferences, requirements, or comments

The Company may use Personal Data for the following purposes:

• To provide and maintain our Service, including to monitor the usage of our Service.
• To manage Your Account: to manage Your registration as a user of the Service and provide access to different functionalities available to registered users.
• For the performance of a contract: the development, compliance, and undertaking of the purchase contract for products, items, or services You have purchased or of any other contract with Us through the Service.
• To contact You: by email, telephone calls, SMS, or other equivalent forms of electronic communication regarding updates or informative communications related to the functionalities, products, or contracted services.
• To provide You with news, special offers, and general information about other goods, services, and events which we offer, unless You have opted not to receive such information.
• To manage Your requests: to attend and manage Your requests to Us.
• For business transfers: We may use Your information to evaluate or conduct a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of Our assets.
• For other purposes: data analysis, identifying usage trends, determining the effectiveness of our promotional campaigns, and evaluating and improving our Service, products, services, marketing, and your experience.

We may share Your personal information in the following situations:

• With Service Providers: to monitor and analyze the use of our Service, and to contact You.
• For business transfers: in connection with, or during negotiations of, any merger, sale of Company assets, financing, or acquisition of all or a portion of Our business to another company.
• With Affiliates: We may share Your information with Our affiliates, who are required to honor this Privacy Policy. Affiliates include Our parent company and any subsidiaries, joint venture partners, or other companies under common control.
• With business partners: to offer You certain products, services, or promotions.
• With other users: when You share personal information or interact in public areas, such information may be viewed by all users and may be publicly distributed.
• With Your consent: We may disclose Your personal information for any other purpose with Your consent.

If You provide Us with a mobile phone number and opt in to receive text messages, We may use that number to send You SMS messages relating to the Service, including:

• Account and sign-in messages, such as verification codes and secure sign-in links.
• Inspection updates, such as scheduling confirmations, appointment reminders, inspector arrival notices, and notice that an inspection report is ready.
• Inspector assignment messages, such as new assignment offers, schedule changes, and reminders about an upcoming inspection.
• Support replies, when You contact Us and ask Us to respond by text.

We do not sell, rent, or trade mobile phone numbers or SMS consent. Mobile information will not be shared with third parties or affiliates for their own marketing or promotional purposes. We disclose mobile phone numbers only to the communications providers that transmit messages on Our behalf, and only for the purpose of delivering the messages described above. This restriction applies regardless of any more general sharing described in Section 5 of this Policy.

Consent to receive text messages is not a condition of purchasing any goods or services. We obtain Your consent when You provide Your mobile number and affirmatively opt in, and we retain a record of that consent. Message frequency varies. Message and data rates may apply.

You can cancel at any time by replying STOP to any message. We will send a single confirmation and then stop sending messages to that number. Reply HELP for assistance, or contact us at support@tourntell.com or (888) 337-0808. Carriers are not liable for delayed or undelivered messages. Opting out of text messages does not opt You out of email or telephone communications, which are governed by the rest of this Policy.

The Company will retain Your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use Your Personal Data to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our legal agreements and policies.

The Company will also retain Usage Data for internal analysis purposes.

Your information, including Personal Data, is processed at the Company's operating offices and in any other places where the parties involved in the processing are located. This means that information may be transferred to — and maintained on — computers located outside of Your state, province, country, or other governmental jurisdiction where data protection laws may differ from Your jurisdiction.

Your consent to this Privacy Policy followed by Your submission of such information represents Your agreement to that transfer.

The Company will take all steps reasonably necessary to ensure that Your data is treated securely and in accordance with this Privacy Policy. No transfer of Your Personal Data will take place to an organization or a country unless there are adequate controls in place, including the security of Your data and other personal information.

Law Enforcement

Under certain circumstances, the Company may be required to disclose Your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency).

Other Legal Requirements

The Company may disclose Your Personal Data in the good faith belief that such action is necessary to:

• Comply with a legal obligation
• Protect and defend the rights or property of the Company
• Prevent or investigate possible wrongdoing in connection with the Service
• Protect the personal safety of Users of the Service or the public
• Protect against legal liability

The security of Your Personal Data is important to Us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure.

Our Service may contain links to other websites that are not operated by Us. If You click on a third-party link, You will be directed to that third party's site. We strongly advise You to review the Privacy Policy of every site You visit.

We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

Who this section is for. TourNTell publishes an iOS app for the certified inspectors who carry out our inspections. It is not for customers: property managers and owners use the web portal. Anyone may apply to inspect for us, and you can do that in the app or on the website. This section describes what the app collects, why, and how you remove it. Everything else in this Policy applies to the app as well.

Applying to become an inspector

You can create an account and apply from inside the app. The application asks for your name, email address, phone number and something about the work you have done, and it requires three documents: both sides of a government photo ID and your resume. You can photograph the ID with the camera or choose an existing file.

We ask for the ID because an inspector is given the addresses, access notes and photographs of other people's property, and we have to know who we are sending. It is used to verify your identity and your right to work, and for nothing else. It is stored privately, is never shown to a customer, and is never used for advertising or shared with anyone for their own purposes.

Creating an account does not give you access to inspections. A member of our team reviews every application, and the app shows the status while you wait. If your application is rejected, or if you withdraw it, you can delete the account and its documents from inside the app.

What the app collects

• Your name, email address and phone number. Used to sign you in, to put your name on the reports you write, and so the office can reach you about a job.
• Your home address and the area you work in. Used only to decide which jobs you are offered. You set the centre point and the radius, and you can list areas you do not want work in.
• Your precise location, once per inspection. When you tap Start Inspection the app takes a single location reading to confirm you are at the property, and stores it on that report. The app does not track your location at any other time, and never in the background.
• Your identity documents, as described above: both sides of a government photo ID and your resume.
• Photographs you take or attach. Inspection photographs and any files you send in a chat message. Other than your ID, these are photographs of the client's property, not of you.
• Voice notes. See “Voice notes” below.
• What you record on the job. Checklist ratings, written notes, chat messages with the office, and your conflict-of-interest declarations.
• A notification token and your device name, if you allow notifications, so we can tell you about a new assignment.
• Crash and performance reports. If the app crashes, hangs or hits an error, a report is sent to Sentry so we can fix it. It records what went wrong, the device model and OS version, and a short trail of what you were doing, which is the tab you were on rather than anything you typed. It is tagged with your account id so we can tell whether a problem is affecting one inspector or all of them. It does not include your photographs, notes or voice recordings.

We do not collect your contacts, your browsing or search history, health or fitness data, or advertising identifiers. We do not track you across other companies' apps or websites, and we do not sell your data or use it for advertising.

Permissions, and what happens if you refuse

Every permission is requested at the moment it is first needed, never at launch, and the app remains usable without each of them.

• Camera. To photograph your ID when you apply, and to photograph what you find on a job. Refuse it and you can still choose files from your library.
• Photo library. To attach a photograph you already took.
• Microphone and speech recognition. For voice notes, transcribed on the device. Refuse and you can type instead.
• Location, while using the app. For the arrival check described above.
• Notifications. For new assignments.
• Face ID. Optional, off by default. If you turn on the app lock, Face ID is used only to unlock the app. The check happens on your device and we never receive your biometric data.

Voice notes

Voice notes are turned into text on your device, so they work without a signal and the recording never leaves the phone.

A recording is only sent anywhere if you turn on Cloud Transcription in Profile, which is off by default. With it on, and only when your language has no offline model, the recording goes to OpenAI to be transcribed. It is not used to train their models. If you ask the app to tidy up a written note, that note text is sent to OpenAI for the same purpose. Leave the setting off and type your notes if you would rather neither happened.

Photographs and what happens to them

Inspection photographs are uploaded to our storage and included in the report delivered to the client who commissioned the inspection. Unsent work stays on your device until it uploads, which is what lets you inspect a basement with no signal. Signing out does not delete unfinished work from the device, and the app tells you so at the time.

Who receives app data

The processors listed in Section 5 apply. For the app specifically: Supabase (database, sign-in and photo storage), Cloudflare R2 (finished report PDFs), Stripe (inspector payouts), Resend (email), OpenAI (voice transcription fallback and note tidy-up), Apple (push notification delivery), Sentry (crash and error reporting), and YouTube (playing the training video). We do not share inspector data with anyone for their own marketing.

Payouts

Bank details are entered inside Stripe's own secure component. They are handled by Stripe and never reach the app or our servers.

Deleting your account

You can delete your account from inside the app at any time: Profile, then Delete Account. This removes your profile, your application and its documents including your ID, your onboarding answers, your working area, your notification tokens and your chat messages. The same option is on the application status screen, so you can delete an account that was never approved. You can also email info@tourntell.com and we will do it for you.

Inspection reports you have already submitted are not deleted with your account. They belong to the client who commissioned the inspection, and we are required to keep them as a business record. Your name remains attached to reports you wrote, for the same reason a signed document keeps its signature.

We may update Our Privacy Policy from time to time. We will notify You of any changes by posting the new Privacy Policy on this page.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

If you have any questions about this Privacy Policy, please contact us: