Everything you need to know about our surprise inspection process, legalities, and reporting standards.
A surprise inspection means we do not notify the on-site property manager or leasing staff before our arrival. This ensures we see the property in its true, day-to-day condition, rather than a staged version prepared for a scheduled visit.
We typically dispatch an inspector within 24-48 hours of your request. Once the inspection is complete, the report is verified by our Quality Control team and delivered to your dashboard within 24 hours.
For occupied units, we require 24-hour notice to be given to tenants in accordance with most local laws. However, for common areas, leasing offices, and vacant make-ready units, we proceed without prior notice to staff.
Yes. Our inspectors operate primarily in public spaces or vacant units where the property owner has authorized access. For occupied units, we strictly adhere to state-specific landlord entry laws.
Absolutely. Every TourNTell inspector carries General Liability insurance and Professional Liability (E&O) insurance. We also perform background checks on every contractor in our network.
If on-site staff denies access, we document the interaction in detail. This is often a significant finding in itself, as it may indicate training gaps or deeper management issues. You will still receive a report of the exterior and leasing office interaction.
Yes! While our Standard and Professional plans come with comprehensive default checklists, Enterprise clients can fully customize their inspection criteria to match specific brand standards or compliance requirements.
We offer a 100% Satisfaction Guarantee. If a report lacks the photo evidence or detail promised in your plan, we will re-inspect at no cost or refund your inspection fee immediately.
Still have questions?
Contact our Support Team