TourNTell

How a surprise inspection works

It's pretty simple. You tell us which properties to visit, we show up unannounced, and you get a detailed report. No back-and-forth scheduling headaches.

Dashboard Interface

Easy

One click to request

1

You pick the properties

Log in, select which properties you want inspected, and let us know if there's a specific timeframe or if you want it done ASAP. That's it from your end.

  • We match you with a nearby inspector automatically.
  • Gate codes and access info stay secure—only the assigned inspector sees them.
2

We show up like a regular visitor

Our inspector drops by without any heads-up. They check out the curb appeal first, then walk into the leasing office like a prospective tenant would. This way, you see how your staff actually treats people when they're not expecting a visit.

Staff check

How they greet people, how they dress, their attitude.

First impressions

Trash, landscaping, signage—what tenants notice first.

Leasing office exterior
Garden community property walkthrough
3

They walk the property

After the initial check-in, our inspector heads to the units or common areas you specified. They go through a detailed checklist and take photos of anything that needs attention. No issues get glossed over.

  • Thoroughly documented: Every detail is captured with photos and standardized scoring so nothing gets missed.
  • Everything scored: Each item gets a 1-5 rating, so you can see exactly where you stand.

Ready to see what's really going on?